Incident Management Process
Incident Response Runbook This guide is meant to outline the process for running a common incident response. It ensures that we are working on the right problem, keeping all stakeholders informed, assigning focus roles, and discovering the root cause or at least mitigating the issue. Incident Priorities P0 (Critical Incident) A P0 incident is a complete outage or a severe degradation that affects all customers and requires immediate attention. P1 (Major Incident) A P1 incident refers to a customer-visible outage that interrupts the functionality or behavior of the platform....